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TERMS AND CONDITIONS

By using this site you are agreeing to comply and be bound by these terms and conditions of use including our Privacy Policy and Cookie Policy as detailed below. 

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Your privacy is respected and your details will not be shared or sold to any other companies. If you provide us with your email address whilst ordering, this will be used for communications relating to your order only.

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Product Pricing and Availability

  • All products are subject to availability.

  • Prices are applicable in the United Kingdom only and are inclusive of VAT where appropriate.

  • As part of our policy of continuous product development, all specifications, descriptions, images, prices and availability may be subject to change at any time without prior notification.

  • Although we do our utmost to ensure that information is correct there may be times when errors occur and we provide no guarantee as to the accuracy, completeness or suitability of any of the information on this website including pricing

  • Weights and dimensions are approximate..

  • We endeavour to get the weights for our products as close as possible but there can sometimes be a small variance

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Orders and Payments

  • We accept payment by most major credit and debit cards, as well as via PayPal and Apple Pay. Payment will be taken from your account at the time of ordering.

  • All credit/debit card payments are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

  • Your statutory rights are not affected.

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Deliveries and Returns

  • Should your order be delayed for any reason, we will do our best to contact you as soon as we become aware.

  • Your order will be carefully packed and despatched within the timeframe specified on your order confirmation.

  • All delivery times refer to working days. This does not include weekends or bank holidays.

  • Unfortunately, we are unable to deliver to PO Box numbers.

  • It is your responsibility to make sure your address and post code is correct at the time of ordering.

Reward Points

  • The reward points scheme started on the 14 August 2022 - no purchases prior to this date will accrue reward points.

  • There is NO cash alternative. The points do not, at any time become equivalent to cash and cannot be exchanged or transferred in any way.

  • Discounts cannot be redeemed retrospectively after you have made a purchase.

  • You must be logged in to earn and redeem your reward points. It is your responsibility to make sure you are. We reserve the right to refuse to add reward points retrospectively and they cannot be redeemed against an order if you forget to add them on.

  • We reserve the right to prevent certain offers being used alongside reward points.

  • We reserve the right to amend the terms and conditions, including withdrawal of this scheme at any time without notice or recompense.

  • We reserve the right to remove items on promotion, in a sale or discounted from the Reward Points scheme (including the earning and spending of reward points).

  • Reward points can only be used to cover up to 50% of the total cost of your order.

  • Reward points cannot be used alongside discount codes. You must choose one or the other.

  • We reserve the right to withdraw a members reward points at our discretion. This will only be done in extreme circumstances (for example if a member is found to be abusing the scheme or any other aspect of our site not necessarily related to reward points).

PRIVACY POLICY

Information collected

We collect information from visitors to this website via the following:

  • To process transactions and send out relevant information about your order (e.g. order confirmation emails, shipping emails)

  • Through the use of online forms (such as using the 'contact us' form)

  • Analytics data to help us improve our store

 

Use of personal information

We process personal information collected via this website for the purposes of:

  • Providing and personalising our services

  • Dealing with your enquiries and requests

  • Providing you with information about our products and services

  • Administering orders and accounts relating to our suppliers or customers

  • Administering membership records

  • Maintaining information as a reference tool or general resource

  • Carrying out market research campaigns

  • Crime prevention and prosecution of offenders

 

Marketing

  • We use Google Analytics on our website. We do not see your personal data through this tool. Instead we use it to track anonymous usage of our website to help us adapt and improve our services.

  • At certain times of the year, we may use remarketing and other marketing tools on our website and use these to advertise to visitors of our website externally (e.g. through adverts on other websites). We do not see your personal data or know who you are with these tools.

  • By entering into an agreement with us when you placed an order, entered a competition or prize draw run by us or on our behalf you have consented to this use of your data. For example we may use your name and details to contact you, or we might use the photos we collect in our advertising.

  • You may ask us at any point not to share your information with third parties for this purpose, by contacting us directly.

 

Disclosures

The couriers we work with store data on secure servers compliant with GDPR. We may also be required to send data to government bodies and law enforcement agencies in rare occasions. Should the business be sold, the successors in title to our business will receive your data in order to continue providing you with a service.

 

Other websites

Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours. We cannot be held responsible for the processes of these third parties.

 

Subject access requests

You have the right to see what personal data we hold about you.  

 

Use of cookies

  • A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. We use cookies on our website to provide you with the best possible service, but you can disable them. You can do this via the controls on our website when you first visit us, or using the settings in your web browser.

  • We use cookies to identify you when you visit this website and to keep track of your browsing patterns and build up a profile. We might for example use this information to show you more relevant products on our site, include those products in our marketing emails (if you are subscribed to them), or to personalise your experience.

  • Most browsers will allow you to turn off cookies. If you want to know how to do this please look at the menu on your browser, or look at the instruction on the ICO. Please note however that turning off cookies will restrict your use of our website.

  • By continuing to use this site you are agreeing to the use of cookies as detailed above.

 

Amendments

Please note that this policy is subject to change from time to time.

PAYMENT METHODS
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