Shipping & Delivery
Due to the Easter bank holidays, our last day of dispatch will be Wednesday 13th April. Any order placed after 8am on this day will not be processed until Tuesday 19th April. A Happy Easter to all of our customers both two and four-legged!
Orders are sent out Monday-Thursday for next day delivery via Courier (postcode exclusions apply - see below*). We use DPD who deliver for us Tuesday to Friday typically between 8am-6pm. No signature is required as the courier is instructed to leave the parcel in a safe place. Orders placed after 8am on Thursday will not be processed until the following Monday. Orders will not be delivered or dispatched at weekends or Bank Holidays.
Our raw dog food is packed in frozen blocks straight into thermal polystyrene boxes and then placed into a cardboard liner for shipment. No additional plastic packaging is used - the blocks are not individually packaged so this reduces the amount of waste significantly. Some councils will recycle the polystyrene boxes so check with them before you discard. We are also looking into possibilities of a return service for the empty boxes in the future.
*For any postcodes in the Scottish Highlands and Islands, off of UK mainland or Northern Ireland, please contact us before placing your order for an accurate delivery quote.
We want to know that all our customers are happy - both two and four legged. Whilst we aim to provide the best service and to ensure that every package arrives with you in top condition, if ever you're not happy then please always let us know either by calling or emailing. We will always endeavour to put whatever it is right!